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Guide to Selecting the Right Phone System for Your Business Is your business still using an old phone system? If that’s the case, then it’s about time to upgrade to a more current solution. An upgrade will not only enhance communication, but also allow for saving on maintenance costs. Modern telephone systems come with a lot of features that enhance connectivity within the company, while at the same time making it easy to provide efficient customer services. But how do you know what phone system is right for your business? If you own a small business, you probably don’t need all the bells and whistles available with these systems. Here are a few handy tips on selecting the right business telephone system: Find out what features are required The needs of a small company can vary markedly from those of a large organization with multiple locations. So the first step you must take is to assess the needs of your business. If you’re upgrading, what are some of the pain points with the current system? What new features do you need? Some of the features you might need include: call forwarding, extension dialing, conference calling, voicemail-to-email, etc. Bear in mind that the more features required, the higher the costs incurred. It’s therefore important to involve your staff in this process so you can find out what features are really essential.
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Consider future expansion plans
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Don’t just think about the immediate needs of the business; also remember to consider the growth you expect in the next few years. How many staff members do you expect to add in two years’ time? Is opening multiple locations across the country part of the plan? If you’re anticipating significant growth, it’s important that you select a system that can scale easily to meet your growing business’ demands. Choose between an on-premises system and a cloud-based solution An on-premises solution means buying the PBX hardware and managing the entire phone system in-house. This requires a large capital expenditure, but has the advantage that it gives businesses complete control of their hardware telephone service. Obviously, this solution isn’t suited to small businesses without a decent budget as well as IT personnel to do the maintenance work. A hosted or cloud system, on the other hand, is one where all the hardware infrastructure plus maintenance tasks are taken care of by the phone company. Because you only need to buy IP phones, you’d only need a small investment to get up and running. The monthly subscription fee should also be affordable for most businesses. The disadvantage with this setup is that you won’t have total control over the hardware. Whenever there’s an issue with the telephone service, you’ll have to rely on the provider to sort it out as quickly as possible.